Nokia PC Suite problem - Technology Forum - Home Theater, Computer, Televisions, Personal Electronics and more!

hotshot · 08-09-2006, 08:06 AM

I wonder if anyone can help me...

I recently installed the new version of Nokia PC Suite onto my computer (windows xp) and everytime i go to 'get connected' i receive an error message saying...

"There is no available connection type and therefore connection to phone cannot be established. The wizard will exit."

...followed by..

"Failed to detect available connection types! Please reinstall Nokia PC Suite."

Also, when I go to 'manage connections', i get an error saying...

"Cannot use the media modules. Please reinstall Nokia PC Suite. (Code: MMListEmpty)."

Well I have tried reinstalling it many times, and get the same problem.

Please help!!

Thank you!

P.S. I have a nokia 6230 but this happens whether it is connected or not.

heartbomb · 08-09-2006, 08:07 AM

did you try the windows register cleaner on the download page at nokiausa.com

hotshot · 08-09-2006, 08:07 AM

Yeah, just tried that....still got the same problem!

Thank you anyway!

heartbomb · 08-09-2006, 08:08 AM

you say that you just installed a new version, what verson do you have installed???did it work with the old verson, i am assuming that you had another verson installed. if it did why install a new verson

hotshot · 08-09-2006, 08:08 AM

The version I have now is 6.6.

I installed this because I formated my pc. However after that pc suite didnt work at all.

I tried to install an older version (6.3 or 6.4 i think) which I had working on my computer before I formatted it, and this version would not recognise the phone being connected, even though all drivers were present and correct.

So yeah, bit stuck really...

Plus I emailed nokia themselves and they havent got back to me so! Grr!

frontline · 08-09-2006, 08:08 AM

I found a solution to the MMListEmpty/No available connection type error; I'll share it below.

Recap of my issue:
I'm trying to connect to my phone with PC Suite 6.7.22. I installed it under one login on my laptop and it worked. I then logged out and back in under a different login and it no longer works. I now cannot get it to work under either login. I've removed all traces of it, rebooted, ran the cleaner, rebooted again and tried reinstalls under either profile and nothing works. I always get the following error when I run the get connected wizard: "There is no available connection type and therefore connection to phone cannot be established. The wizard will exit." Then, after exiting, "Failed to detect available connection types! Please reinstall Nokia PC Suite." If I try to manually "manage connections" I get a similar error: "Cannot use the media modules. Please reinstall Nokia PC Suite. (Code: MMListEmpty)" PLEASE assist. I cannot get the most simple connectivity to work. I don't even get a chance to specify a connection type or phone, so it cannot be related to either.

Solution:
After running the cleaner that would supposedly delete all registry entries created by PCSuite, I manually searched it using start->run->regedt32. I was doing this under my second profile, which is a domain login which, by virtue of group membership, is also a member of the local adminstrators groups. Nonetheless, when I came upon certain registry entries I could not read the contents without an immediate error. I also could not modify the permissions on these keys. It seemed as if these keys are created with bad permissions or later corrupted. I finally logged into the laptop as the local administrator and manually removed these keys. I then ran the cleaner again for good measure and rebooted. After that ordeal I was able to install and use PCSuite under my networked profile with no issue. The keys all relate to the various connection methods (IR, USB, bluetooth etc.) so it is consistent with the error. Following are the keys to manually delete:

\\HKEY_LOCAL_MACHINE\Software\Classes\Nokia.*
there were about 5-10 that were corrupted or inaccessible by access control, and all related to the "media modules" the error complains about. Apparently fresh installs can't access the old entries to overwrite them, so you end up using the old blank values. I guess the uninstall or cleaner blanks them out, but can't remove the actual folder. Just deleting them all does the trick. A little more detail: some examples include Nokia.IrDAMM (IrDA Media Module) Nokia.USBMM (USB Media Module) etc.

Hope this proves useful; I'm going to try and post it to each of the millions of dead-end discussion forums I had searched in vain before finding this.

hotshot · 08-09-2006, 08:09 AM

Ive tried 2 different ones as well and still doesnt work.

heartbomb · 08-09-2006, 08:09 AM

what cable are you using to connect

frontline · 08-09-2006, 08:09 AM

Just try using Bluetooth!

hotshot · 08-09-2006, 08:10 AM

Just throwing this out there - I had a problem with the Suite when I had my phone pluggd in during the installation. Try uninstalling and installing again without connecting the phone until the end. (if you didn't do this the first time)