Pep Boys was one of the first automotive repair chains in the country to implement a strict code of ethics and comprehensive set of procedural repair standards for all its technicians and mechanics. Pep Boys is the only aftermarket retail and service chain in the nation that is capable of serving all four segments of the automotive aftermarket: the do-it-yourself, do-it-for-me, buy-for-resale and replacement tires. The Code of Ethics and Standards of Service have been designed to ensure that Pep Boys consistently meets its obligation to surpass customer expectations. Pep Boys is a pioneering member of the Motorist Assurance Program (MAP), which is an industry-wide coalition dedicated to strengthening customer confidence in the automobile repair industry.
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