I had an old laptop, the system was too slow, i am not sure whether i had viruses but i knew i can't go for reformatting of the hard drive because i had important files on my system, i had no clue what exactly would take to fix my computer, then i heard about iFixo from my neighbour Lesley, i got their support number and called them, i didn't expect anything when i dialed the number, a helpdesk lady transferred the call to the technician and i told them all the problems i face with the computer, i was facing problems connecting to the internet also, so they troubleshooted and within no time i was on the internet, i was pretty pleased, and i knew they mean business, the guy Derek was very polite, he started some basic troubleshooting steps after which he scanned my computer with my antivirus program. We couldn't find any viruses, so i was relieved, he then took my computer on remote
assistance and started troubleshooting. What really satisfied me was that he kept telling me what he was trying to do and why, i was very comfortable working with him and after 40 mins or so, he fixed the problem, he asked me to restart my system and believe me, it booted up in no time, earlier it used to take 5-7 mins for my computer to boot to the windows screen, i was amazed, i asked him to pass the call to his supervisor and gave some positive feedback about the total experience and resolution.
After two days, i again received a call from the Quality team for the feedback, i was really happy, they seemed really concerned whether the issue still exists or it was completely resolved, i told them i am no more facing any problems and asked them to close my case as resolved. Excellent customer service, really
I am very satisfied and would recommend all users who faces problems as such to get iFixo help
iFixo : Excellent Service...!
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