JetBlue’s 500 reservations agents work out of their homes within a half-hour drive of the JetBlue Reservations Center in Salt Lake City, Utah. The Reservations Center has 100 seats for training new reservations agents and also houses the IT staff. JetBlue reservations agents connect to the host reservations system over the internet and use voip phone systems for business to interact with customers.
By using VoIP technology, JetBlue has tapped into a pool or talent that may not have been available had JetBlue required their reservation agents to work out of a central office location? Another benefit to JetBlue from this strategy is the savings in overhead associated with leasing office space. This expense completely goes away because JetBlue adopted VoIP technology.
Conclusion
VoIP, especially Hosted
business Voip telephone, offers opportunities to increase productivity, improve customer satisfaction and save money. The flexibility to hire workers in any location and incorporate them into a company’s phone system is a game changer.
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The JetBlue Example
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